Service delivery

Last updated 2026-10-22

ClearSubmittal is a digital service. Nothing physical is ever shipped; this page describes how results are delivered instead.

1. Nature of the service

ClearSubmittal turns a CV, interview notes and a job requisition into a client-ready candidate submittal package: a cover email and a one-page summary in the format and tone you describe for each end client, with every fact cited to its source. There are no physical goods, packaging or postage involved at any point.

2. What you receive, and how

Results are delivered two ways, both digital:

• Dashboard: signed-in results appear in your account as soon as they're ready, with a download link for each output.
• API: if you use the API, an ATS or recruiter tool submits a CV, interview notes and a requisition, and polls for the cited submittal package.

A result is delivered only after the second-model review has run. If it could not run, nothing is delivered and the credits are returned to your balance.

Outputs produced: Client-facing cover email in the tone and format described for the client (cover-email.txt); One-page candidate summary (summary.md and package.docx); each fact's source quote and page are kept in package.json; Items to check, listed in their own file (items-to-check.docx) with the review statement: conflicts, missing fields (e.g. compensation) and anything the second-model review left open, then a table of the facts marked Cited, Missing or Conflict; the files to forward carry none of it; Copy-able text or .docx download.

3. Turnaround time

Results are produced automatically; turnaround depends on document size and model availability. There is no fixed delivery window, but every job's status and stage are visible in your dashboard, and we notify you as this product describes: Job finished email with the submittal package ready and the number of items to check.

4. Access to results

Results stay available for download for as long as we retain the underlying job's files — see retention in our privacy policy. Each dashboard row shows exactly how long its files will be kept.

5. API access

Programmatic access uses an API key you generate in the dashboard. There is no separate "shipping" step for API results: the same job record and download URLs are available through GET requests once the job finishes.

6. Account and access

You need a ClearSubmittal account (email + password, or a supported social sign-in) to submit work and receive results. No shipping address is collected or required.

7. Contact details